Returns & Refunds
At Clubhouse Style, we want you to be completely satisfied with your purchase. If for any reason you are not happy with an item, you may return it in accordance with our policy outlined below.
Return Policy Overview
We accept returns of unworn, unwashed, and undamaged merchandise in its original condition, with all tags and packaging intact, within 30 days from the date you receive your order. This policy applies to full-price items purchased online at clubhouse-style.com. Some exceptions may apply (see below).
How to Initiate a Return
To start the return process, please follow these steps:
- Log in to your account on clubhouse-style.com and go to “My Orders”.
- Select the order containing the item(s) you wish to return.
- Follow the instructions to generate a Return Authorization and a prepaid return shipping label (where available).
- Pack the items securely in the original packaging or a suitable box. Attach the provided return label clearly on the outside of the package.
- Drop off the package at an authorized location for the designated carrier. Please retain your drop-off receipt until your refund is processed.
If you checked out as a guest, please contact our Customer Service team for assistance with your return.
Return Shipping Costs
- For returns due to a change of mind or incorrect size, the customer is responsible for the return shipping costs, unless otherwise stated in a promotion.
- If you received a defective, damaged, or incorrect item, please contact us first. We will cover the return shipping costs and arrange for a replacement, exchange, or full refund.
Refund Process
- Once we receive and inspect your return at our warehouse, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 7-10 business days for the refund to be processed after we receive your return. The time it takes for the credit to appear in your account may vary depending on your bank or card issuer.
- Please note that original shipping charges are non-refundable for returns not due to our error.
Conditions for Returns
To be eligible for a return, items must meet all of the following criteria:
- Must be returned within 30 days of the delivery date.
- Must be unworn, unwashed, and free of any odors, stains, or damage.
- All original tags, labels, and packaging (including shoe boxes, dust bags, and protective covers) must be attached and intact.
- Items must be returned from the original country of delivery.
Non-Returnable Items
For health, safety, and hygiene reasons, the following items cannot be returned unless they are faulty:
- Face masks, undergarments, and swimwear (if the hygiene seal is broken).
- Any personalized, customized, or altered items.
- Gift cards.
Exchanges
We currently do not offer direct exchanges. To exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired item on our website.
Faulty or Incorrect Items
If you believe you have received a faulty or incorrect item, please contact our Customer Service team within 7 days of delivery. Please provide your order number and clear photos or a description of the issue. We will guide you through the specific return process and ensure a swift resolution.
International Returns
For orders shipped outside our primary region, return shipping costs and any applicable customs duties or taxes for the return shipment are the responsibility of the customer. We recommend using a trackable and insured shipping service. The refund will be issued for the merchandise value only, excluding any original shipping and import charges.
Return Status
You will receive email notifications regarding the status of your return, from receipt at our warehouse to the issuance of your refund.
Questions?
If you have any questions about our return policy or need assistance, please contact our Customer Service team via the contact form on clubhouse-style.com. We are happy to help.