Privacy Policy

1. Introduction
Welcome to Clubhouse Style. This Privacy Policy explains how Clubhouse Style (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website clubhouse-style.com (the “Site”) or make a purchase from us. Protecting your privacy is important to us, and we are committed to handling your data transparently and securely in compliance with applicable data protection laws, including the GDPR.

2. Information We Collect
We collect several types of information to provide and improve our services to you:

  • Personal Information You Provide: This includes information you provide when creating an account, making a purchase, or contacting customer service. Examples: name, email address, shipping/billing address, phone number, and payment information (which is processed directly by secure payment providers).
  • Automatically Collected Information: When you visit our Site, we automatically collect certain data about your device and browsing actions. This may include: IP address, browser type, operating system, referral URLs, pages viewed, and information about your interactions with the Site (e.g., clicks, add-to-cart actions). We collect this using cookies, log files, and similar technologies.
  • Information from Third Parties: We may receive information about you from other sources, such as social media platforms if you interact with us there, or analytics providers.

3. How We Use Your Information
We use the information we collect for the following purposes:

  • To Fulfill Your Orders: To process and deliver your purchases, send order confirmations and shipping notifications, and manage returns.
  • To Communicate With You: To respond to your inquiries, provide customer support, and send you important administrative messages (e.g., policy updates).
  • For Marketing (with your consent): To send you promotional emails about new products, special offers, and events. You can opt-out at any time.
  • To Improve Our Site and Services: To analyze how customers use our Site, troubleshoot technical problems, conduct research, and develop new features and products.
  • For Security and Fraud Prevention: To protect our business, our customers, and our Site from fraud and unauthorized activities.
  • To Comply with Legal Obligations.

4. Legal Basis for Processing (for EEA/UK users)
If you are located in the European Economic Area (EEA) or the UK, our legal basis for processing your personal data includes:

  • Performance of a Contract: To fulfill our obligations to you under a purchase agreement.
  • Legitimate Interests: For our operational business needs (e.g., website security, analytics, marketing), provided your interests do not override these.
  • Consent: Where we rely on your consent, such as for sending direct marketing communications. You may withdraw consent at any time.
  • Legal Compliance: Where necessary to comply with applicable law.

5. Sharing Your Information
We do not sell your personal information. We may share it in the following limited circumstances:

  • Service Providers: With trusted third-party companies that perform services on our behalf, such as payment processing, order fulfillment, shipping, marketing, and data analysis. These partners are contractually obligated to protect your data.
  • Legal Requirements: If required to do so by law or in response to valid legal requests (e.g., a court order or subpoena).
  • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a part of our business.

6. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and personalize content. You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our Site. For detailed information, please see our Cookie Policy.

7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: The right to request a copy of the personal data we hold about you.
  • Correction: The right to correct inaccurate or incomplete data.
  • Erasure (“Right to be Forgotten”): The right to request deletion of your data under certain circumstances.
  • Restriction of Processing: The right to request we limit how we use your data.
  • Data Portability: The right to receive your data in a structured, commonly used format.
  • Objection: The right to object to our processing of your data, particularly for direct marketing.
    To exercise any of these rights, please contact us using the details below.

8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The specific retention period depends on the nature of the data and the reason for its processing.

9. International Data Transfers
Your information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards, such as standard contractual clauses, to ensure your data remains protected when transferred internationally.

10. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure.

11. Children’s Privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we have such information, please contact us to have it removed.

12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a revised “Last Updated” date at the bottom of this page. We encourage you to review this policy periodically.

13. Contact Us
For any questions, comments, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer via our Customer Service form on clubhouse-style.com.

Last Updated: April 2024