Frequently Asked Questions (FAQ)

General Questions

What is Clubhouse Style?
Clubhouse Style is an online destination dedicated to premium golf and lifestyle apparel and accessories. We offer a curated selection of high-performance, stylish clothing and gear designed for both on-course excellence and off-course sophistication.

How do I create an account?
Click on “My Account” in the top corner of our website and select “Register” or “Create Account”. Follow the steps to enter your details. An account allows for faster checkout, order tracking, and managing your preferences.

I forgot my password. What should I do?
On the login page, click the link “Forgot your password?” and enter the email address associated with your account. You will receive an email with a secure link to reset your password.

Orders & Payment

How do I place an order?
Browse our collections, add desired items to your shopping bag, and proceed to checkout. You will be guided through the steps to enter your shipping details, choose a delivery method, and complete your payment securely.

What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options. All available options are presented during the checkout process.

Is my payment secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect all your financial information. Your payment details are processed safely by our accredited partners.

Can I modify or cancel my order after placing it?
Please contact our Customer Service immediately if you wish to change or cancel an order. We will make every effort to accommodate your request, provided the order has not yet been processed and shipped. We cannot guarantee changes once an order is in the fulfillment stage.

Shipping & Delivery

What are the shipping costs and delivery times?
Shipping costs and delivery times depend on your shipping destination and the selected delivery service. All current rates and estimated timeframes are clearly displayed at checkout and on our dedicated Shipping Information page.

Do you ship to my country?
We deliver to numerous countries worldwide. During the checkout process, you can select your country to see the available shipping options and any applicable costs for your region.

How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package’s journey in real-time.

What if I am not home when the package arrives?
The carrier will usually leave a notice with instructions. Typically, you can pick up the package at a local pickup point or schedule a new delivery attempt. Please ensure your shipping address is accurate.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied. You have the right to return items within a specified period from receipt. Items must be unworn, unwashed, and in their original condition with all tags and packaging intact. Please see our full Return Policy for all details.

How do I initiate a return or exchange?
The easiest way is to log into your account on clubhouse-style.com, go to “My Orders,” select the relevant order, and follow the instructions to start a return request. We will then guide you through the process and provide any necessary labels or documentation.

How long does it take to process my refund?
Once we receive and inspect your return at our warehouse, we will process the refund to your original payment method. This usually takes a few business days. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

Products & Sizing

Where can I find product descriptions and size guides?
Each product page features a detailed description, specifications, and a size guide. We strongly recommend reviewing the size guide before making your selection to ensure the best fit.

Are the product colors accurate in the photos?
We make every effort to display product colors as accurately as possible. However, slight variations may occur due to individual monitor settings. Please refer to the product descriptions for additional details on materials and colors.

What should I do if I receive a defective or incorrect item?
We sincerely apologize if this happens. Please contact our Customer Service within a few days of delivery, providing clear photos of the product and any packaging if possible. We will investigate promptly and arrange for a replacement, exchange, or full refund as appropriate.

Account & Privacy

How do I update my personal information or shipping address?
Log into your account and navigate to “My Details,” “Address Book,” or a similar section. There you can edit and update your contact information, saved addresses, and password.

How do I unsubscribe from your newsletter?
You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any promotional email we send. You can also manage your communication preferences in the “Newsletter” or “Subscriptions” section of your account.

Can my account be deleted?
For requests to delete your account and associated personal data, please contact our Customer Service directly. We will process your request in accordance with our Privacy Policy and applicable legal requirements.

Other Questions

Do you offer gift cards or vouchers?
Yes! Clubhouse Style Digital Gift Cards are a perfect gift. They are available for purchase on our website for any chosen amount. The gift card code is delivered via email to the recipient.

How can I stay informed about new collections and promotions?
Subscribe to our newsletter and follow us on social media to be the first to know about new arrivals, exclusive offers, and special events.

Where can I find your Terms & Conditions and Privacy Policy?
Our full Terms & Conditions, Privacy Policy, and Return Policy are permanently accessible via links in the footer (bottom section) of every page on clubhouse-style.com. We encourage you to review these documents.